v2supremosg

Frequently asked questions

A subscription to a Supremo plan is required for professional purposes and/or for a continuous use or to start Meetings.

There are three plans – Solo, Business and Professional – which differ in the number of remote control sessions that can run at the same time (for more information on simultaneous connections, click here) and in some advanced features.

You can subscribe to a plan directly from our e-commerce page . After purchasing, you can activate your licence in your reserved area and obtain the activation code to enter in the Supremo Licence section (click here to check the tutorial about the activation of Supremo).

Use it to activate all your Supremo clients, from which you will provide remote support or start Meetings.
An unlimited number of clients can be activated.
All of our plans include support and updates at no additional cost.

A remote connection indicates the connection between two PCs/servers that are located in different places.

Simultaneous connections therefore indicate connections between distant PCs/servers that occur at the same time. Simultaneous connections can be initiated either by different users (each operating on their own PC) or by a single user who initiates more than one connection with several remote machines from their PC.

In case of smart working, simultaneous connections represent the number of people who have to work from home by connecting to their PC in the office.

When it comes to technical assistance, they represent the total number of remote PCs that the technical team needs to reach at the same time.

You can activate an infinite number of fixed and mobile devices with a single licence by entering the activation code on as many Supremo installations as you wish. Our servers will control the number of control sessions that you are using and will not allow you to exceed the limits established by your subscription plan.

Yes. It is possible to purchase Extra Connections from the Reserved Area at any time.
Important: Extra Connections expire with the SupRemo Business or Professional plan, regardless of the purchase date.

Multiple users can connect to a remote machine at the same time, and everyone can take control of it. However, connected users can act at different times on the remote PC, to avoid overlapping operations.

Unlike Remote Desktop, all users connected to Supremo use the same Windows session.

Yes. The function is free of charge for all SupRemo subscribers

Yes, thanks to the Automatic Installation feature available with Supremo Professional, it is possible to install Supremo massively via command line and/or .mst file generation.

Yes, you can configure Supremo centrally and generate the command line to be used for the automatic installation of Supremo with the .exe, .msi or .mst file. The functionality is available with Supremo Professional.

Yes, with Supremo Custom Pro you can configure a number of options centrally, including the request for confirmation to connect, automatic updates, the list of allowed IDs and the password to access the Tools panel.

Yes, the Monitoring functionality included in Remote Management allows you to get error or warning notifications in case of problems with your devices.

Notifications are generated based on the policies you configure in your Console account and assign to your devices.

Yes, with Supremo Professional you always have a convenient Dashboard at your disposal that summarises the list of devices associated with your Supremo Console account and shows a preview of the health of your machines.

Yes, with Remote Management, available with Supremo Professional, you can remotely consult, at any time and in real time, all the information related to your devices or those of your customers (hardware, software, networks, etc.), check their health status through special indicators and get personalized notifications when problems arise.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
Not enough items available. Only [max] left.
Shopping cart

Your cart is empty.

Return To Shop

Add A Coupon

Add A Coupon

Coupon code will work on checkout page